How do I sign up for the service?
Please download Clear Mobile apps from Google Play Store or iTunes Store. Signup is done through online using the apps.
What Androids do you support?
Android operating systems version 1.6 and above.
What Apple products do you support?
iPhones with iOS version 3.1.3 and above.
Does Clear Mobile work on the iPad?
Yes. Clear Mobile will work with the VoIP over 3G/4G, WiFi and Minutes options.
Are software upgrades performed automatically or do I have to perform them manually?
You will need to check for Clear Mobile updates in the respective market stores and update accordingly.
What is Minutes?
Minutes is a call method where a local access number is called using the Clear Mobile app. The call is then connected to your domestic or international destination. Your mobile provider credit will not be charged and only the Clear Mobile airtime minutes will be charge. Minutes is not available in all areas.
Why isn't Minutes offered in my country?
If we do not have local access numbers for your country, Minutes will not be offered. You can still use VoIP over WiFi or 3G/4G option.
What is a Minutes region?
A Minutes region is the current region that you are currently closest to. By selecting the proper region, Clear Mobile will know automatically which local number to assign you and dial when using the Minutes option.
Can the VoIP call option sometimes have poor voice quality?
VoIP call quality is dependent on the internet connection strength on your phone (whether connected to data over mobile carrier's 3G/4G network or connected to WiFi). Some carriers can have poor 3G/4G connectivity which can take a toll on the VoIP call quality and hence we strongly recommend to make VoIP calls when connected to WiFi for good VoIP call quality. If the call quality is still poor, use one of the other available call options.
How do I see my call history?
For the iPhone, select "Recent Calls". For all other mobile OS, select "Call Log".
Where do I go to manage the settings?
For Android and iOS, please click the Setting button at the bottom of the dialer.
Can I change the languages on Clear Mobile?
Currently only English is supported.
Who do I call when I have a problem with my downloaded app?
You can contact us at +603-83103339 or email us at support@clearmobile.asia
I've already started my Clear Mobile app but it keep on asking me to Retry?
You phone must be connected to internet through Wifi or 3G/4G data packet in order to use the app.
Why there is a delay and echo when I use the app to make calls. Sometimes both parties cannot hear our voices?
For Wifi & 3G/4G, our system and app are totally rely on how good is your internet connection. If your internet connection is good, you will see the outcome in the voice clarity. Unless if you are using Minutes to make a call. You will see the voice clarity is superb because you are using internet and radio connection at the same time when you make a call.
How do I get a refund?
All Clear Mobile account and credit puchased cannot be refunded.
What is the expiry date of my credit?
Your credit does not have any expiry date. You can use it as long as you have credit balance to make a call.
Where can I buy the Reload Card?
You can buy the Reload Card with our chain of participating Distributors and Dealers. We are in the process of upgrading our system so that our customer can buy Reload Card online using their debit or credit card.
Can Clear Mobile app be used in other countries?
Yes you can. You can use internet connection through Wifi or 3G/4G to make a call while you are overseas. Minutes can only be used in the country where the local access number is provided.
How do I become a Clear Mobile Reseller?
Becoming a Clear Mobile reseller is simple. Fill out the form found here and Clear Mobile account manager will contact you as soon as possible.
